Regulamin

Melocarta is operated by VIRALYSTER FZCO, the United Arab Emirates company identified on this page. These Terms apply to our website and personalized song service. You must be at least 18 and legally able to enter this agreement to place an order. If you order for an organization, you must have authority to act for it.

Review these Terms, the Privacy Policy and your order summary before paying. The edition, options, total price and delivery estimate shown at checkout form part of your order. By filling in our song form, you agree to these Terms and the Privacy Policy. A notice with links to both appears on the first screen of the form, and on the checkout page when you return to it directly, for example from an email link. When you continue to secure payment, we record the policy versions in effect, the time and how the notice was shown. Your purchase is confirmed when payment is successfully verified, rather than merely when you submit a brief or open the payment form.

We turn your brief into personalized lyrics and music using AI services and an operator-managed production process. This is an AI-assisted creative service; it is not a promise of a live singer, a particular artist's voice, or an exclusively human-written composition. Creative results can vary, and an example on our website does not guarantee an identical sound.

Your order includes the finished recording or recordings selected for your edition, a song page and an audio download of each. Cover artwork is displayed when it is supplied with a selected recording. Multiple production takes may be available to our team; the purchase includes only the recordings your edition describes, not every take, stems, instrumental versions, video, printed products or exclusive commercial rights.

The Classic and Deluxe editions include one finished recording. The Premium edition, ordered from October 14, 2026, includes two finished versions of the same song with the same lyrics, chosen by our team from the production takes; each version can sound different, and both appear on the song page with their own audio download. Premium orders placed before then include one finished recording. Included revisions are requests to adjust that song within the applicable revision terms, not additional recordings delivered automatically. For new orders, a personal note displayed on the gift page is not part of the creation form or the base edition. If offered after the song is ready, it is an optional, separately priced addition that requires its own purchase. This does not remove a note or entitlement included with an earlier order.

Every edition includes unlimited revisions within the original brief. The edition and any rush option determine the delivery estimate shown in your order summary. Delivery time runs from verified successful payment. If an incomplete brief, an agreed change or another problem affects delivery, we will explain the issue and the proposed timing. A delay does not remove your rights where delivery within the agreed time is essential or the service is not provided as agreed.

Check names, pronunciation guidance, dates, contact details and the story before checkout. The original brief is retained with the order. Contact us promptly if something needs correcting. Our team can maintain a corrected production brief without erasing the original order record; a change requested after production starts may require a revision or a separately agreed new order.

Only submit information and material that you are entitled to share with us and our service providers. Obtain appropriate permission when sharing another person's information. Avoid sensitive personal information, confidential documents and unnecessary details about children. Do not submit infringing lyrics, unlawful content, or requests to impersonate a person deceptively.

You retain any rights you have in your original material. You authorize us and the providers we use to process it as needed to produce, deliver and support your order, maintain security and meet legal obligations. Delivered songs are listed in our public gallery, as described in section 8. Separate advertising campaigns using your personal story or song require separate permission.

Prices are shown and charged in one currency for each order. We choose it from the approximate country of your connection when your order is first saved: euros (EUR) in the euro area and other places that use the euro, pounds sterling (GBP) in the United Kingdom, Guernsey, Jersey and the Isle of Man, Japanese yen (JPY) in Japan and South Korean won (KRW) in South Korea, when we offer that currency, and United States dollars (USD) everywhere else, when we do not offer your local currency, or when your country cannot be determined. An order awaiting payment keeps its currency while that currency remains available. The order summary and the secure payment form show the currency, your selected edition, optional additions and total before payment, and the total in the payment form is the amount charged. Stripe processes payment through its embedded checkout. We do not receive your full payment card number or security code.

Your bank or payment provider may apply its own currency conversion or other fees when your account uses a different currency. Your payment method may need additional verification. A pending or failed payment is not a paid order, and production does not begin solely because the browser displays a return page.

If an obvious pricing or technical error prevents us from fulfilling an order on the stated terms, we will contact you with the correction or cancel and refund the affected payment. We will not charge a higher amount without your agreement.

A song page may offer an optional tip for the Melocarta team. A tip is a voluntary payment, separate from any order, charged in the currency shown with it, which we choose in the same way as order prices. It does not buy a product or service and does not change, speed up or add to any order, and the song page works the same without it. Stripe processes tips through the same embedded checkout. Contact us if you sent a tip by mistake. Rights you have under applicable law are unaffected.

Use the order page or contact form to request a revision and explain the changes together as clearly as possible. Every edition includes unlimited revisions within the original brief, with no fixed limit on the number of revision requests. A revision is a request to adjust the song within the original brief; an entirely different recipient, occasion or story may need a separate quote, which you can accept or decline before any additional charge.

Our revision service does not limit your mandatory remedies for a defective service, our failure to follow the agreed brief, or a material error caused by us. We will assess the issue and offer an appropriate correction or other remedy required by applicable law. We do not promise an identical reproduction of another recording.

To request cancellation or report a problem, use our contact form and include your order reference and the email used to order. Contact us as soon as possible because production can begin after successful payment, especially for rush orders. We will check the work already performed and your applicable rights, and explain the available remedy. Sending a cancellation request does not by itself confirm that production has stopped or that a refund has been issued.

Personalization does not exclude every refund right. Where required by applicable law, remedies for non-delivery, defective work, material misdescription or a qualifying delay can include re-performance, a price reduction or a refund. Any statutory cancellation or withdrawal right you have remains available. Accepting these Terms or requesting a rush order does not by itself waive a mandatory cooling-off period.

Where EU distance-contract withdrawal rules apply, you can withdraw without giving a reason by notifying us within 14 days after the contract is concluded. Send a clear withdrawal statement through our contact form, by email or to our registered address before the deadline. You may use this wording: I withdraw from my contract for order [reference], ordered on [date]. My name and order email are [details]. Date: [date]. A signature is only needed for a paper notice. You do not have to use this wording.

For a valid statutory withdrawal, we reimburse payments within the legally required period, normally 14 days from your notice, using the original payment method unless otherwise agreed, without a refund fee. Any lawful deduction for services already provided requires the conditions of applicable law to have been met. Agreement to these Terms alone is not an express request to waive your rights. Longer periods and other mandatory rights remain unaffected.

If a refund is agreed or required, we submit it through the original payment provider where possible and confirm the amount, including the treatment of any rush charge. Your provider controls when the credit appears and may apply its own exchange rate. Contact us if the original payment method is no longer available.

Subject to rights we are entitled to grant, you may download, listen to and give the delivered song as a personal gift, and share your song link for personal use. Sharing remains subject to the rights in material you supplied and the rules of the platform where you share it. A purchase is not a guarantee that an AI-generated work qualifies for copyright protection, is unique, or will be accepted by every social or music platform.

Exclusive ownership, copyright assignment, commercial distribution, advertising use, resale, synchronization and Content ID registration are not included automatically. Contact us before any commercial use so we can confirm the available rights and any separate written license. We cannot grant rights owned by another person or promise that third-party rights will never be asserted.

Delivered songs are listed in our public song gallery in any site language. Anyone can discover the song page, view its displayed names, artwork, dedication and lyrics, and listen to or download each full recording on it. The gallery and song page are not protected by an individual account login. Do not include information in the song that you do not want published. To have your song removed from the gallery, email us at hello@melocarta.com with your order reference and we will remove it. Do not share your separate order-management or recovery link, which can provide access to order information.

Download a copy of each finished recording for safekeeping. We aim to keep the service available, but do not sell a promise of permanent or uninterrupted online hosting. Contact us if a link stops working or you need help obtaining your purchased recording. Removing a page cannot retrieve copies already downloaded or shared by others.

We may restrict content or access when reasonably necessary to address unlawful use, security incidents, rights complaints or payment disputes. Where appropriate, we will explain the issue and provide a way to contact us. This does not remove remedies you have for an order we fail to fulfill.

We will provide the service with reasonable care and skill. Nothing in these Terms excludes liability or consumer protections that applicable law does not permit us to exclude, including liability for fraud or deliberate misconduct. You remain responsible for lawful use of the service and the permissions needed for material you provide.

Please contact us first so we can investigate a complaint using your order record. These Terms are governed by the laws of the United Arab Emirates to the extent permitted by applicable law. If you are a consumer elsewhere, mandatory protections and any right to bring a claim in a court available under your local law remain unaffected.

We may update these Terms when the service, our practices or legal requirements change. The version date appears on this page. Updated Terms apply to later orders unless we agree otherwise with you or applicable law requires a change. We do not silently replace the Terms recorded for an earlier order with a newer version.

For order help, cancellation requests or questions about these Terms, use the contact form linked below. You can also write to the company address shown on this page or the published contact email. Include an order reference when relevant, but never send payment card details or passwords.